Frequently Asked Questions
Everything you need to know about your Shifted experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a request.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I cancel or modify my order?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are your materials sustainably sourced?
At Shifted, we prioritize conscious fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we aim to reach 100% by 2025.